Terms and Conditions


  • Welcome to iCareFix. These are the terms and conditions governing your access to and use of the website and its related sub-domains, sites, services and tools (the “Site”). By accepting these terms and conditions (including the linked information herein), and by using the Site, you represent that you agree to comply with these terms and conditions with iCareFix (“we”, “us” or “iCareFix“) in relation to your use of the Site (the “User Agreement”). This User Agreement is effective upon acceptance. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site.
    Before you may become or continue as a member of the Site, you must read, agree with and accept this User Agreement and iCareFix’s Privacy Policy (the “Privacy Policy”). You should read this User Agreement and the Privacy Policy and access and read all further linked information referred to in this User Agreement, as such information contains further terms and conditions that apply to you as a user of iCareFix. Such linked information including but not limited to the Privacy Policy is hereby incorporated by reference into this User Agreement.

Electronic Communications

  • You agree that we may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. iCareFix requires your agreement during the registration process to send you promotional emails to let you know about any new changes, features or promotional activities added to the Site. If, at any time, you decide that you do not wish to receive promotional emails, you can opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.

Service Job sheet

  • We are not responsible for you holding on to your receipt.
  • The Customer will receive the service Job sheet when the product is handed-over to iCareFix for repairs, and the contents are to be verified by the Customer.

Service time

  • Repairs usually take 1-2 days from the date they arrive at our repair center.
  • At times, however, due to non- availability of critical spare parts or complicated fault, the repair turnaround time may take longer than the indicated time for delivery in the job sheet.
  • During the repair process, there are chances that the product may go into a different working Condition as is the case in any electronics repairs. iCareFix does not guarantee to return the product in the same working/ non-working condition as it was while accepting the device

Defective Spare Parts

  • The defective parts replaced while undertaking the services shall not be returned to the customer

Non Repairable Device

  • If the product is not repairable due to major damage or non-availability of spares, iCareFix will return the product on as it is the basis. Submitting the product for repairs does not guarantee that the product will be repaired.

Repair warranty

  • 180 Days Warranty for Screen Replacements
  • 90 Days Warranty for all Other Parts replacements
  • 90 Days Warranty for all Hardware Services
  • No Warranty for all Liquid Damage and Tempered device Repairs

Warranty Avoid

  • Warranty does not cover H20 damage, physical damage, and unauthorized tampering or repair.
  • A copy of the Service Invoice (Receipt) is REQUIRED for any phone or repair that is brought back into the store for warranty, without the receipt there is No warranty
  • Most mobile phone manufacturers do not entertain any form of repair on liquid damaged handsets.
  • The warranty does not cover future accidents nor does it cover water damaged devices.
  • We are not responsible for any prior residual damage or any data loss. Warranty covers non-user related issues.
  • iCareFix provides a 90-day mobile device hardware and labor warranty on the services and parts provided unless otherwise stated.
  • Liquid damage repairs carry no warranty whatsoever and require payment up front, successful or not. Some liquid damaged phones appear to be working, this is due to corrosion on the components (resistors) when the components (resistors) are shorting together, the engineer cleans the board it may remove the short circuit and may result in the handset no longer powering up at all.

User Data Information

  • iCareFix not responsible for data that is lost upon transfer due to H20 damage, physical damage, or pre-existing software issues.
  • Designed for multi-SIM card use only. No (MMS) multi-media service provided. ICareFix is not responsible for blacklisted phones or I cloud locked phones
  • It is the customer responsibility to back up all their data.
  • We shall not be made liable for any data lost whilst attempting to repair your physically damaged phone or liquid damaged phone.
  • Please ensure you take a backup before submitting the device. We will do our utmost to retain any data on your unit, however, we cannot be held responsible for lost data.

Service Return

  • The customer has 30 days after the actual repair is completed to collect the device. If the device cannot be collected within 30 days, the customer must notify iCareFix when the device will be collected.
  • Repairs left unclaimed after 30 days from the date of service become the property of iCareFix Includes partial or fully paid repairs.
  • If the customer fails to notify the iCareFix or pick the device up, iCareFix. Will recycle it.
  • Units will be held for a maximum of 60 days after they are either repaired, deemed BER or requiring a requote. We will make reasonable attempts to contact you by phone a minimum of 3 times. If you have not made payment within 60 days, the unit will be auctioned to recover our costs.


  • The customer must produce original job sheet at the time of delivery. If the job sheet is lost then delivery only on submitting the proof to the satisfaction of iCareFix

Refund Policy

  • Refunds will be done only through the Original Mode of Payment.
  • Once you made your payment, it’s not possible to refund your payment for your service.
  • We will provide 100% refund of your payment only if the service has been canceled and not used within 7 days from the date of Service.
  • 100% cancellation charge if the service has been delivered.
  • No refunds are applicable if the device is blacklisted before or during unlock process. Unlocks are Non-Cancellable. Refunds only if the code is not found in the server.
  • We do not support returns or refunds on any repairs. A refund might be issued if the repair could not be comp­­­­leted using our services.

Non-Warranty Repair Center

iCareFix is an independent service center for mobile phones, tablets, and laptops when they turn out of Warranty. iCareFix is not an authorized service center. Any repairs at iCareFix are chargeable.

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